How to solve the installation problem?
Detailed installation drawings and online guidance are provided. Each component is marked to correspond with the drawing. Under normal conditions, engineers can be sent for on-site debugging, though remote guidance is currently highly effective for international clients.
How is the after-sales support handled?
A dedicated support group is established for each client, including technicians. By describing the issue and sending photos/videos, our technicians provide immediate solutions and guidance.
How long is the machine warranty?
The equipment generally carries a warranty of 2 to 3 years depending on the specific model. During this period, the cost of accessories is covered, while international freight is typically handled by the customer.
What is the typical lead time for orders?
Standard wheel washing machines usually take 5 working days for 380V/50Hz specifications. Non-standard voltages or specialized truck washing systems may require 30-45 working days due to component customization.
How should I choose a site for installation?
High traffic volume is key. Ideal locations include gas stations, highway intersections, large supermarkets, parking lots, and dense residential or industrial areas.
Does a single broken part affect the entire operation?
No. One of the main advantages is the ability to manually turn off a specific function via the touch screen. This allows the rest of the system to operate normally until the part can be replaced.